• Senior Service Technician

    Job Locations US-CA-East Palo Alto
    Requisition ID
    Location : Address
    45 Newell Rd
    Position Type
    Regular Full-Time
    Property Name
    Woodland Park
  • Opportunity Starts Here:

    Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.



    If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.



    A Day in the Life:

    The Senior Service Technician maintains a luxurious appearance of the community and a safe environment for our residents. Provides excellent customer service skills while repairing and executing resident service requests. Thorough knowledge of preparing for resident move ins and outs, as well as general household repair aptitude is the key to success.  This role will also work with the team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level.

    What You’ll Do:

    • Electrical, plumbing, carpentry, masonry and painting on a continuous basis
    • Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors
    • Prepare and service vacant apartments for future residents by accurately expecting units for “ready” status ensuring all units for new/vacant moveins meet standards
    • Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems
    • Possess general maintenance knowledge in plumbing, HVAC, electrical, drywall, and appliance repair
    • Schedule and complete preventative maintenance program and log accordingly
    • Responsible for 24-hour emergency maintenance for on-call rotations and providing reliable and timely service
    • Complete property ground work such as: grounds pick up, sweeping, light landscaping, and garbage disposal
    • Uphold maintenance to common areas including pools, launder spaces, and parking lots and property amenities
    • Inspect all common areas, building systems continually, and report issues as needed
    • Perform all service in compliance with Alliance’s policies and procedures by becoming familiar with and abide by all applicable Fair Housing Laws
    • Store all equipment, supplies, and tools properly in a secure location
    • Immediately report any hazardous areas, deficiencies, and policy violations to your direct supervisor
    • Perform all scheduled work on time and properly
    • Coordinate special projects as directed
    • Ensure the community is safe and well kept
    • All other tasks assigned or directed

    What You’ll Need to Succeed:

    • High school diploma or equivalent required
    • Become EPA Section 608 HVAC Type I certified within 90 days of employment required
    • Auto Insurance preferred
    • EPA/CFC and CPO certifications preferred
    • North American Technician Excellence (NATE) preferred
    • Heating, ventilation, air conditioning, and refrigeration certification (HVAC) preferred
    • Excellent customer service skills
    • Attend all required Alliance Residential Company maintenance trainings
    • Ability to effectively work in a team setting and collaborate with administrative staff
    • Possess and practice exceptional safety skills while on the job
    • Valid Driver’s License and reliable transportation
    • Be highly motivated and have a positive attitude
    • Ability to prioritize multiple tasks, follow-up, and follow through
    • Ability to provide coverage on a rotating basis for property on an on-call basis as needed
    • Awareness of working long hours outdoors and in the elements
    • Professional appearance and demeanor
    • Ability to work a schedule during normal work hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours is likely
    • Consistent, regular and in person attendance during assigned hours at the workplace are required

    What You’ll Receive:


    • Professional and upbeat work environment
    • Competitive compensation
    • Paid training and professional development opportunities
    • Generous paid time off including vacation, sick, birthday and volunteer time
    • Medical, dental and vision coverage
    • 401k program with Company match
    • Housing discounts (When available)
    • Flexible hours
    • Company-paid life insurance
    • Short and long term disability coverage
    • Team building events
    • Associate wellness program
    • Regional and National Award programs
    • Associate referral program



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