• Customer Service Manager

    Job Locations US-CA-East Palo Alto
    Requisition ID
    Location : Address
    45 Newell Rd
    Customer Service
    Position Type
    Regular Full-Time
    Property Name
    Woodland Park
  • Opportunity Starts Here:

    Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.



    If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.



    A Day in the Life:

    As our Customer Service Manager you will contribute to the success of the organization by creating, implementing, managing and growing the customer services department. This department will begin with In-House Receivables to assist in increasing recovery on former resident balances. Also, this position will require overseeing and managing 3rd Party Collection Company(s) including setting quarterly goals and implementing recovery campaigns.

    What You’ll Do:

    • Create In-House Receivables policies and processes
    • Implement and monitor Alliance In-House Receivables Services
    • Identify and implement process improvements
    • Manage 3rd party collection company recovery and campaigns
    • Conform with and abide by all regulations, policies, practices, work procedures and instructions
    • Research, create and implement future Customer Service Department Services to add value to the organization and community’s bottom line

    What You’ll Need to Succeed:

    • High School Diploma or equivalent required
    • 1+ years of Customer Service Management experience
    • Strong interpersonal skills 
    • Ability to multi-task and change focus quickly to accommodate service needs of Associates and/or clients.
    • Excellent organization and time management skills.
    • Dependable, punctual, and reliable with a strong work ethic.

    What You’ll Receive:



    • Professional and upbeat work environment
    • Competitive compensation
    • Paid training and professional development opportunities
    • Generous paid time off including vacation, sick, birthday and volunteer time
    • Medical, dental and vision coverage
    • 401k program with Company match
    • Housing discounts (When available)
    • Flexible hours
    • Company-paid life insurance
    • Short and long term disability coverage
    • Team building events
    • Associate wellness program
    • Regional and National Award programs
    • Associate referral program



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