• Customer Service Representative

    Job Locations US-AZ-Phoenix
    Requisition ID
    2018-4763
    Location : Address
    2525 E Camelback Rd
    Category
    Customer Service
    Position Type
    Regular Full-Time
    Property Name
    No Property
  • Opportunity Starts Here:

    Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.

     

     

    If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.

     

     

    A Day in the Life:

    As our Customer Service Representative, the opportunities to build and maintain relationships with our residents are endless. Your role will be an active member of the Alliance Residential team by learning the company policies and all of the skills necessary to successfully execute the job duties. Maintaining a professional and courteous attitude while providing excellent verbal and written communication services, both in person and over the phone are the keys to your success.

    What You’ll Do:

    • Assist with designated tasks assigned to include taking ownership of the collection process once the SODA is completed
    • Provide associates and residents with excellent and timely customer service
    • Verify accuracy of amounts owed making adjustments as needed and that all required information is entered and attached to the file
    • Understand account balances to clearly and effectively communicate
    • Complete required daily Former Resident Outreach Goals
    • Document all correspondence, conversations, outreach attempts in detail within the tracking system and post payments received
    • Facilitate Collection Campaigns and work with 3rd party providers to set goals and increase recovery
    • Update any 3rd party providers that report Resident Rental History
    • Learn any software programs necessary to manage Customer Services offered
    • Conform with and abide by all regulations, policies, practices, work procedures and instructions

    What You’ll Need to Succeed:

    • Minimum 1 year experience in a high level customer service environment
    • Operational knowledge of tenant landlord act
    • Strong interpersonal skills
    • Ability to multi-task and change focus quickly to accommodate service needs of Associates and/or clients
    • Excellent organization and time management skills
    • Dependable, punctual, and reliable with a strong work ethic

    What You’ll Receive:

     

     

    • Professional and upbeat work environment
    • Competitive compensation
    • Paid training and professional development opportunities
    • Generous paid time off including vacation, sick, birthday and volunteer time
    • Medical, dental and vision coverage
    • 401k program with Company match
    • Housing discounts (When available)
    • Flexible hours
    • Company-paid life insurance
    • Short and long term disability coverage
    • Team building events
    • Associate wellness program
    • Regional and National Award programs
    • Associate referral program

     

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