• Director of Technology

    Job Locations US-AZ-Phoenix
    Requisition ID
    2018-4785
    Location : Address
    2525 E Camelback Rd
    Category
    Technology
    Position Type
    Regular Full-Time
    Property Name
    No Property
  • Opportunity Starts Here:

    Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.

     

     

    If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.

     

     

    What You’ll Do:

    • Develop and maintain a long-term enterprise technology plan with regards to corporate infrastructure.
      • Corporate Infrastructure including connectivity with remote offices.Network Topology and switching needs.
      • Craft solution leveraging both cloud and on-prem solutions.
      • Maintain active inventory of company assets with schedule for required upgrades.
    • Develop and implement IT policies and procedures.
      • Formalize IT Policies and conduct audits periodically on controls.
      • Manage business continuity plans.
      • Oversee organization security initiatives including policy creation and management.
    • Manage PC Support Help Desk Team
      • Build and lead a high performing technical support team of support engineers to manage day to day hardware and software tickets
      • Develop performance targets and monitor performance against those targets and implement improvement initiatives
      • Develop metrics to staff appropriately based on key metrics.
      • Oversee network administration and maintain uptime on corporate systems such as file and e-mail servers.
    • Evaluate and understand business objectives of corporate departments and communities to proactively recommend improvements for the organization.
      • Conduct regularly scheduled meetings with department heads.
      • Based on meetings identify, recommend, develop, implement and support cost-effective solutions for these aspects of the organization.
      • Assist SVP of Technology to prioritize company initiatives based on these meetings.
    • Oversee negotiation and administration of vendor, outsourced, and consultant contracts and service agreements.
      • Manage computer procurement process.
      • Build network of third-party vendors to assist with overflow and off-site operations.
    • Understand latest IT trends and be able to articulate impact to organization.

    What You’ll Need to Succeed:

    • Bachelor’s degree in computer science, MIS, or related field, required
    • Seven years of IT experience, preferably with network administration experience.
    • Three years of supervisory experience required.
    • Extensive knowledge of Windows-based desktops, server and active directory.
    • Background in deployment and management of Microsoft O365 and Exchange Online\
    • Knowledge of HP and Cisco routing and switching equipment.
    • Experience with Meraki wireless access points.
    • Previous experience working in help desk software, ZenDesk preferred
    • Excellent problem-solving skills with the ability to identify the root cause of problems and provide solutions
    • Ability to write business plans to articulate required enhancements to environment.
    • Exceptional follow up skills. 

    What You’ll Receive:

    • Professional and upbeat work environment
    • Competitive compensation
    • Paid training and professional development opportunities
    • Generous paid time off including vacation, sick, birthday and volunteer time
    • Medical, dental and vision coverage
    • 401k program with Company match
    • Housing discounts
    • Flexible hours
    • Company-paid life insurance
    • Short and long term disability coverage
    • Team building events
    • Associate wellness program
    • Regional and National Award programs
    • Associate referral program

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