• Community Support Administrator

    Job Locations US-CA-San Jose
    Requisition ID
    2018-5002
    Category
    Administrative Support
    Position Type
    Regular Full-Time
    Property Name
    No Property
  • Opportunity Starts Here:

    Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.

     

     

    If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.

     

     

    A Day in the Life:

    As our Community Support Administrator the opportunity for expressing world class customer service is endless. While supporting the efforts of the Director of Operations, Business Managers and Regional Managers with administrative duties, vendor relationships, auditing and risk management, your role will take initiative on ensuring that accuracy, organization and proficiency are properly executed at all times. Strong attention to detail, exceptional organization skills and communication skills both verbal and written are the keys to your success.

    What You’ll Do:

    • Review 100% of move in files, renewal files and onsite transfer files to ensure Alliance company guidelines are met
    • Complete Alliance Property Audit and submit file and bonus file to Regional Manager for review and approval
    • Process invoices weekly for new transitioning communities and Business Managers
    • Contact Vendors for set up and confirm vendors are properly set up in the Compliance Depot
    • Complete phone shops through call source on all on-site associates and complete shop report score cards for the Business Manager and Regional Manager to review
    • Complete internet shops through online advertising sources on sites and document response times, response methods and other guidelines as requested by the Regional Manager
    • Assist Business Managers and Regional Managers with special auditing or reporting projects
    • Complete Market Surveys for new business and due diligence projects
    • Conduct thorough move-in orientation and apartment inspection with new residents
    • Use Alliance Residential Company’s policy to collect rents and serve legal notices
    • Refer to legal counsel for court filings and attend court hearings as needed
    • Inspect property, respond to violations, communicate with residents, and serve legal notices as required and approved
    • Assess move-out condition of apartments and expedite security deposit disposition

    What You’ll Need to Succeed:

    • Minimum of 1-2 years’ previous experience as an Assistant Business Manager with a professional residential management company
    • Working knowledge of community management, Yardi and Microsoft Excel
    • Possess excellent customer service and follow-up skills
    • Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with other associates

    What You’ll Receive:

     

     

    • Professional and upbeat work environment
    • Competitive compensation
    • Paid training and professional development opportunities
    • Generous paid time off including vacation, sick, birthday and volunteer time
    • Medical, dental and vision coverage
    • 401k program with Company match
    • Housing discounts (When available)
    • Flexible hours
    • Company-paid life insurance
    • Short and long term disability coverage
    • Team building events
    • Associate wellness program
    • Regional and National Award programs
    • Associate referral program

     

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