• Resident Service Coordinator

    Job Locations US-TX-Austin
    Requisition ID
    2019-5279
    Location : Address
    6500 Champion Grandview Way
    Category
    Customer Service
    Position Type
    Regular Full-Time
    Property Name
    Gables Grandview
  • Opportunity Starts Here:

    Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.

     

     

    If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.

     

     

    A Day in the Life:

    Be an active member of the management team by learning Alliance Residential Company policy and procedures.  Through experience and training, a Resident Services Coordinator should acquire all the skills needed to assume Sales Associate responsibilities. The Resident Services Coordinator supports the leasing efforts for the property.

    What You’ll Do:

    • Personally welcome each resident and assess their move in experience.
    • Personally attend to the on-going customer service needs of each resident throughout their residency experience by promoting continuous customer satisfaction, follow up calls on work orders, delivering packages, move-in follow up calls, etc.
    • Oversee social media sites to provide the following:
      • Notifications regarding community activities and renovation updates.
      • Increase participation by residents by keeping site relevant and engaging to residents (e.g. games, notices, education, property information, and more)
    • Create, promote, implement, and execute an official ongoing and ever improving Resident Event Program which includes providing ideas, scheduling, budgeting, shopping, ordering, decorating, hosting, breaking down/clean up coordination, and reporting on outcome of creative events and activities for the residents and property
    • Attend/host resident activities and events --- and keep a detailed log to document efforts, per head cost, and participation/feedback results
    • Generate cross marketing opportunities with local vendors --- and keep a log to document efforts and results
    • Create and implement an outreach marketing plan --- and keep a log to document efforts and results
    • Work with property management staff to develop and implement sales and marketing strategies. Contribute ideas and efforts to increase property interest, traffic, and tour levels.
    • Design, shop, and install mini-models and promotional items as requested
    • Participate in team, management, and ownership meetings to help aid in the success of renovation, major capital expenditure, or any other special projects. Be the liaison and main point person of communication between project team and residents/public as needed
    • Host informative meetings with residents to provide meaningful updates on projects and obtain feedback as needed
    • Organize and execute unveiling events as individual common area amenity renovations are completed
    • Field and successfully resolve resident complaints
    • Oversee, follow, and improve Alliance’s resident renewal program to contribute to maximizing renewals of residents including but not limited to making warm calls 90 days prior to lease expiration, visiting each resident prior to renewal to assess satisfaction, uncovering any issues that might put retention at risk, calling residents to set up appointments to sign lease renewals, and/or hand delivering leases for residents to sign
    • Build a database of resident, prospect, and other outreach e-mail addresses to use as a communication tool
    • Prepare daily, weekly and monthly reporting
    • Create, coordinate, and communicate public and/or press releases upon approval of specifics from both Alliance and ownership.
    • Participate in special projects or additional duties assigned by supervisor that are essential for the operations and success of the property
    • Any other duties assigned or directed

    What You’ll Need to Succeed:

    • Previous work experience in a related field
    • Associates or Bachelor’s degree preferred
    • Previous experience in the multifamily industry preferred
    • General knowledge of the real estate and development industry
    • Effective organizational and time management skills
    • Excellent verbal and written communication and listening skills
    • Ability to work independently with minimal supervision
    • Accurate and detail oriented
    • Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with other Associates
    • Ability to have flexibility with working schedule based on business and deadline needs
    • Ability to work a schedule during normal working hours and that may be other than, Monday-Friday, 8-5. Work in excess of 40 hours per week is likely
    • Consistent, regular and in person attendance during assigned hours at the workplace are required

    What You’ll Receive:

     

     

    • Professional and upbeat work environment
    • Competitive compensation
    • Paid training and professional development opportunities
    • Generous paid time off including vacation, sick, birthday and volunteer time
    • Medical, dental and vision coverage
    • 401k program with Company match
    • Housing discounts (When available)
    • Flexible hours
    • Company-paid life insurance
    • Short and long term disability coverage
    • Team building events
    • Associate wellness program
    • Regional and National Award programs
    • Associate referral program

     

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