• Resident Relations Specialist

    Job Locations US-CA-East Palo Alto
    Requisition ID
    Location : Address
    45 Newell Rd
    Customer Service
    Position Type
    Regular Full-Time
    Property Name
    Woodland Park
  • Opportunity Starts Here:

    Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.



    If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.



    A Day in the Life:

    As our Resident Relations Specialist the opportunity for expressing world class customer service is endless. While welcoming future residents to the property and actively helping current residents with their needs, you will be expected to drive and retain revenue, strategize innovative ideas and resident functions to create a dynamic working and living environment.

    What You’ll Do:

    • Improve retention by building a strong resident community
    • Coordinate innovative resident events to maximize participation
    • Exude an outgoing and dynamic personality, while welcoming prospective residents and touring the community
    • Prepare organized packets and documents for move ins, turns and renewals
    • Thorough understanding of products, floor plans, competition and amenities to identify opportunities to create value for residents and drive revenue 
    • Accurately accommodate and process resident requests and leasing documents
    • Take the initiative to participate in additional training and development

    What You’ll Need to Succeed:

    • High School Diploma or equivalent
    • BA preferred
    • 2+ years customer service or sales experience
    • Event planning experience preferred
    • Excellent communication skills both verbal and written
    • Exceptional organizational skils

    What You’ll Receive:



    • Professional and upbeat work environment
    • Competitive compensation
    • Paid training and professional development opportunities
    • Generous paid time off including vacation, sick, birthday and volunteer time
    • Medical, dental and vision coverage
    • 401k program with Company match
    • Housing discounts (When available)
    • Flexible hours
    • Company-paid life insurance
    • Short and long term disability coverage
    • Team building events
    • Associate wellness program
    • Regional and National Award programs
    • Associate referral program



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