• Resident Relation Manager

    Job Locations US-CA-Santa Monica
    Requisition ID
    Location : Address
    1519 6th St
    Administrative Support
    Position Type
    Regular Full-Time
    Property Name
  • Opportunity Starts Here:

    Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.



    If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.



    A Day in the Life:

    As our Resident Relations Manager you will be challenged to deliver world-class customer service. You will coordinate all resident events and programs, and assist the Leasing Team and Service Team to ensure resident satisfaction. By building lasting relationships with Alliance teammates and residents, you will strive to create a strong resident community in order to increase retention.

    What You’ll Do:

    • Active management of the planning and organizing of all events held for the community
    • Firm understanding and adherence to budgetary responsibility and impact to property and asset 
    • Project management knowledge with community events while maintaining within budget 
    • Assist Business Manager and Service Supervisor with resident announcements regarding large community projects 
    • Monitor survey results, including Kingsley portal, and provide follow-ups with residents when applicable 
    • Assist Business Manager with management of online reviews, monitor/update social media accounts 
    • Ensure all Renters' Insurance policies are current 
    • Respond to resident requests and work with residents to minimize and resolve resident problems and complaints. 
    • Consistency in full circle communication 

    What You’ll Need to Succeed:

    • High School Diploma or equivalent
    • Associates of Bachelor’s preferred
    • Minimum of 3+ years of previous experience in property management preferred
    • Knowledge of computer operating systems (Microsoft Word, Excel, PowerPoint, etc.)
    • Exemplary customer relations and communication both in person and via phone/email 

    What You’ll Receive:



    • Professional and upbeat work environment
    • Competitive compensation
    • Paid training and professional development opportunities
    • Generous paid time off including vacation, sick, birthday and volunteer time
    • Medical, dental and vision coverage
    • 401k program with Company match
    • Housing discounts (When available)
    • Flexible hours
    • Company-paid life insurance
    • Short and long term disability coverage
    • Team building events
    • Associate wellness program
    • Regional and National Award programs
    • Associate referral program



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