• Community Support Administrator

    Job Locations US-CA-East Palo Alto
    Requisition ID
    Location : Address
    45 Newell Rd
    Administrative Support
    Position Type
    Regular Full-Time
    Property Name
    Woodland Park
  • Opportunity Starts Here:

    Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we’ve revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that’s really why we are here in the first place – to build homes, lifestyles, and opportunities for those who call Alliance home. It’s this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.



    If you’re looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you’ve come to the right place. Welcome home.



    A Day in the Life:

    As our Community Support Administrator the opportunity for expressing world class customer service is endless. While supporting the efforts of the Director of Operations, Business Managers and Regional Managers with administrative duties, vendor relationships, auditing and risk management, your role will take initiative on ensuring that accuracy, organization and proficiency are properly executed at all times. Strong attention to detail, exceptional organization skills and communication skills both verbal and written are the keys to your success.

    What You’ll Do:

    • Managing large scale administrative projects in the following areas.
      • File audits and/or file document organization
      • Organizing data into custom reports via Excel
      • Organizing data from resident surveys, Yelp, and Reputation.com
    • Coordinating with available staff to organize (or assist in organizing) community engagement events
    • Coordinating resident correspondence distributions
    • Keeping a central calendar and following up with the appropriate associates to meet deadlines
    • Reviewing central task list and following up with named associates to check their progress
    • Updating the central task list
    • Supporting admin staff in managing walk in traffic
    • Supporting the accounting department in the collection process

    What You’ll Need to Succeed:

    • Minimum of 1-2 years’ previous experience as an Assistant Business Manager with a professional residential management company is preferred
    • Working knowledge of community management, Yardi and Microsoft Excel
    • Possess excellent customer service and follow-up skills
    • Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with other associates

    What You’ll Receive:



    • Professional and upbeat work environment
    • Competitive compensation
    • Paid training and professional development opportunities
    • Generous paid time off including vacation, sick, birthday and volunteer time
    • Medical, dental and vision coverage
    • 401k program with Company match
    • Housing discounts (When available)
    • Flexible hours
    • Company-paid life insurance
    • Short and long term disability coverage
    • Team building events
    • Associate wellness program
    • Regional and National Award programs
    • Associate referral program



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